Returns Policy
At Lacteeze, we strive to ensure that you are completely satisfied with your purchase. If you encounter any issues with our products, we are here to help. Please take a moment to review our returns policy below.
Returns for Faulty Stock
We understand that sometimes products may not meet your expectations due to manufacturing faults. Therefore, we only offer replacements for faulty stock. If you receive a product that is defective, damaged, or incorrect, please follow the steps outlined below:
Return Process
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Contact Us:
- To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via email at support@lacteeze.com or by calling our customer service line at [insert phone number]. Please provide your order number and a brief description of the issue.
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Return Authorization:
- After your request is reviewed, we will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
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Return the Item:
- Package the faulty product securely, including all original packaging, and attach the RA number to the outside of the package.
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Shipping the Return:
- You will be responsible for the shipping costs associated with the return. We recommend using a tracked shipping service to ensure that your return is safely delivered.
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Replacement Processing:
- Once we receive the returned item and confirm that it meets our return criteria, we will process your replacement. You will receive a notification via email when your replacement has been shipped.
Important Notes
- Unfortunately, we cannot accept returns for items that are not faulty or for reasons other than manufacturing defects.
- Please keep your receipt or proof of purchase, as you will need this information to process your return.
- If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team.
Thank you for choosing Lacteeze. We appreciate your support and are committed to providing you with high-quality products and exceptional service.
